New Client Packet

Surgery No Shows and Late Cancellations

For scheduled surgeries, we require at least a 48-hour notice prior to surgery cancellation. If a client cancels within 48 hours of their pet’s scheduled surgery, or simply DO NOT show up, a no-show/late cancellation fee of $100 must be paid prior to scheduling any future appointments.

Scheduled Doctor Appointment No Shows and Late Cancellations

Our veterinarians and staff want to be available to your needs and the needs of all our clients & patients. When a client does not show up for a scheduled appointment, another patient loses an opportunity to be seen. Although we’ve always had a multiple no-show appointment policy, circumstances have caused us to enforce a policy of charging for no-show appointments, and those appointments not cancelled within 1 hour. As of June 1st, 2019 there will be a fee of $85.00 assessed if we do not receive a call to cancel an appointment within an hour of its scheduled time.

Scheduled Technician Appointment No Shows and Late Cancellations

All information for doctor appointment no shows and cancellations applies for technician appointments, however, the no show and late cancellation fee will be $26.00

Mobile Specialist No Shows and Late Cancellations

For scheduled appointments with the mobile ultrasound specialists, clients who DO NOT show up or give more than a 24-hour notice of cancellation of the scheduled appointment will be required to pay a no-show/late cancellation fee of $100 prior to scheduling future appointments.

Thank you for being a valued client and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all clients and patients.

We will gladly prepare an estimate if you desire, please ask the receptionist or the doctor. Full payment is due at the time services are rendered, no billing. A deposit may be required for surgery or hospitalization. Collection services/attorney fees will be levied on all unpaid balances as well as a finance charge of 18% per annum and a $3.00 monthly billing charge.

To prevent the spread of infectious diseases and parasites, hospitalized and boarded animals must be current on all vaccines and free of internal and external parasites. I authorize the doctor to administer vaccines and parasite control as needed for my pet.

As Fear Free Cetrified Professionals, we want to make your pet’s veterinary experience as enjoyable and as stress-free as possible. As such, it’s important for us to understand what your pet might find upsetting. The information will help us to adjust our care to better serve and comfort your pet. Please answer the following questions to the best of your ability so we can take into consideration both your and your pet’s preferences.

Kiln Creek Animal Care is continuously staffed by medical and business personnel during the following hours:

Monday – Friday: 7:30 AM to 6:00 PM

Saturday: 8:00 AM to 12:00 PM

Continuous staffing is not provided at other hours or in major holidays. Patients requiring continuous monitoring and medical treatment (i.e. intensive care) at times of non-continuous staffing by this facility can be transferred by the owners or their agent to the Animal Emergency Center where after hours staffing is provided. Any expenses incurred at the Animal Emergency Center will be the responsibility of the owner and will be payable to the Animal Emergency Center.

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be canceled at least 1 hour in advance.

Our veterinarians and staff want to be available to your needs and the needs of all our clients & patients. When a client does not show up for a scheduled appointment, another patient loses an opportunity to be seen. We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be canceled within the time frames outlined below.

Surgery No Shows and Late Cancellations

For scheduled surgeries, we require at least a 48-hour notice prior to surgery cancellation. If a client cancels within 48 hours of their pet’s scheduled surgery, or simply DO NOT show up, a no-show/late cancellation fee of $100 must be paid prior to scheduling any future appointments.

Mobile Specialist No Shows and Late Cancellations

for scheduled appointments with the mobile ultrasound specialists, clients who DO NOT show up or give more than a 24-hour notice of cancellation of the scheduled appointment will be required to pay a no-show/late cancellation fee of $100 prior to scheduling future appointments.

I grant Kiln Creek Animal Care, its representatives and employees the right to take photographs of me and my pet(s). I authorize Kiln Creek Animal Care, its assigns and transferees to copyright, use and publish the same in print as well as electronically.

I agree that Kiln Creek Animal Care may use these photographs of me and/or my pet(s) with or without my name for any lawful purpose, including use on Facebook, on the Kiln Creek Animal Care website, in AVI Mark, and in our clinic.

I have read and understand the above: