Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If you are a new client, please arrive 15 minutes early prior to your appointment to fill out the necessary paperwork.

Patient Arrival Policy

For your protection, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Prescription Refill Policy

At our clinic we have chosen to not refill request from PetMeds or any other online pharmacies. This is because we do not know where they get their products from and how they are handled at other companies. However, we would be more than happy to fill your prescription at our clinic with a doctor’s consent or write a written script for you to pick up at your convenience.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, cash and personal checks.

Vaccine Policy for Boarding

For the safety of your pet and other pets staying in the hospital we require that pets be up to date on all vaccines prior to boarding. For dogs this means they MUST be up to date on Rabies, Distemper, Bordetella, and a negative fecal screening for intestinal parasites. In addition, we require dogs coming to board with us have a Bordetella vaccine administered within 6 months prior to the date of boarding, even if it is not required by another veterinarian. All cats must be up to date on their Rabies, Distemper, and a negative fecal screening for intestinal parasites.