Welcome to Kiln Creek Animal Care In Newport News Yorktown, VA

Your local Veterinarian with Fear Free Certified Staff in Newport News and Yorktown, VA.

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We stop short of nothing but the best when it comes to the care of your pet.

Kiln Creek Animal Care values the bond between pets and their families. We strive to strengthen this relationship through our veterinary care, service and education. What’s more, we feel that your pet’s mental well being is equally as important as his or her physical health. That’s why our practice is Fear Free Certified! We were one of the first veterinary hospitals in Newport News and on the peninsula to venture down this road, and our patients and pet parents couldn’t be happier!

We are here to service the cities of Newport News, VA, Yorktown, VA, Hampton, VA, Williamsburg, VA, Fort Eustis, VA, Poquoson, VA, Norfolk, VA, Portsmouth, VA, Hayes, VA, Langley Air Force Base, VA and more!

It is our mission to treat each pet as if they are a member of our own family. We practice respect, courtesy, empathy and responsibility on a daily basis. It is these characteristics that set us apart from other clinics as we want your entire experience with Kiln Creek Animal Care to be beneficial to you and your pet.

Fear Free Certified Practice

We strive to make all experiences with us as easy as they can be for you and your four-legged family members. Fear Free Certification means we have committed to mitigate, as much as possible, the anxiety, trauma and stress dogs and cats can face going to the veterinarian.

 

We are proud to be an AAHA Accredited Hospital!

As an accredited member of the American Animal Hospital Association, we pride ourselves on personalized and exceptional veterinarian service. We believe that the best ways to protect our pets from disease is by using the most innovative preventative care that is available.

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Hear what our clients are saying about us

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★★★★★ The most caring people.Sussette B.Sussette B. ★★★★★ I love Kiln Creek Animal Care. The vet and workers are amazing. They truly care about animals. I am able to bring my hamsters to them. When one of my pets passed away from old age, I received a card with personal messages from the whole staff. I highly recommend them.Marcie N.Marcie N. ★★★★★ They were the best I could have wished for.Scotty O.Scotty O. ★★★★★ I have been extremely pleased with the Clinic. I came from a Clinic off Hampton Highway after that clinic harmed my dog, and it admittedly took me a while to commit to another clinic due to my trust. My dog had to receive emergency surgery and the animal hospital recommended me to Kiln Creek for follow up care. At first I was a bit confused on how their clinic worked, but as I started going through the processes, I became so impressed. First, everyone has to stay in their car and call in to let the clinic know they are there. I thought this was related to covid but quickly learned that they do this so that there are not a bunch of pets in the clinic at the same time (barking at each other, making each other nervous, etc). I thought that was extremely thoughtful and unique. As i was placed in a room to be seen, i noticed posters and informative media that explained how their clinic was run. One of the informational posters advocated for their staff. It spoke about how abuse from patrons was not tolerated and it spoke about how hard it can be to be in their jobs, and that suicide rates tend to be a bit high due to what they see and go through. I now see a clinic that advocates for not only the pets, but the staff. This is amazing to see. I then learned that when you have completed your visit, you pay in the very room you are seen. you do not have to worry about trying to hold your pet and watch other pets in the clinic while standing at a front desk to pay. Another very impressive and thoughtful policy they have put in place. Inside the rooms there are posters that explain what steps the clinic takes to make your pet comfortable, including the staff intentionally wearing clothing in colors that are less stressful for your pet, playing music that has shown to help calm your pet, and even having scents throughout the clinic that can support stress relief and relaxation. The clinic fed my dog puppuccinos (cool whip in a cup) and EZ Cheez (cheese in the can) as a treat for his blood draw and immunizations.Myself and my dog went through a lot when he became extremely ill, had emergency surgery, and then needed follow up care. One time I went in for an appointment, although not rude, I was very stressed and overwhelmed, and the staff was so forgiving and patient with me. The staff is amazing, and Dr. Spannagel even got on the phone herself to discuss with me an alarming concern I had that turned out to be nothing. I appreciate her so much. They are also accredited by the AAHA. I will now only take my dog here and I recommend anyone else there. My Dog is a service dog I received when returning from a 15 month deployment to Kabul. I need to have him as long as possible to function daily, and that added another layer of stress to him being sick. I cannot say enough just how grateful I am for this clinic and their attentiveness, thoughtfulness, and consideration to our pets, their owners, and the clinic's staff.Thank you all and look forward to seeing you again.I have attached some of the media referenced.Bobbie J.Bobbie J. ★★★★★ Our pet Aussie was taken care of by very friendly accommodating staff. The check up was very thorough and we were happy with all treatments administered. The rooms are kept very neat and clean too. Service was prompt in arrival.Carmen D.Carmen D. ★★★★★ Great Veterinarians and Staff! I love this place they are very attentive and patient with my pet's anxiety and provide the most outstanding care. They treat Rockee like family and care for him so much he knows his docs by name lol. Looking for a Vet definitely check them out they are a fear free clinic for pets very relaxing environment and affordable too.Modesty BModesty B ★★★★★ The staff provided compassion and dignity to our Bam.Kayla F.Kayla F. ★★★★★ As soon as you enter, you will feel the relaxed calm atmosphere. Promise: your pet will trust these vets and their support staff.frank H.frank H. ★★★★★ The vet here is so nice to my cat 🙂Pamela P.Pamela P. ★★★★★ The doctors & staff here are professional & take great care of her. They love my furbaby too.Betty Y.Betty Y. ★★★★★ Excellent service. The Staff is friendly and take get care of my fur baby.DOUGHTY D.DOUGHTY D. ★★★★★ Great people who want the best for your pet. Glad I found this place!!Leslie R.Leslie R. ★★★★★ Took my Belgian Malinois puppy here for his first exam with me and they NAILED IT. Fear free all the way and Levin was comfortable the entire time. They went above and beyond.Anne C.Anne C. ★★★★★ This place is incredible! The way they handle and treat my dogs is so gentle and caring. I have a rescue who can be a bit challenging due to extensive abuse prior to rescuing and they are so patient and thoughtful. They take notes on things that bother her and ensure to avoid that action. They also treat my Malinois and she just loves them. She no longer hates the vet. They will care for my dogs for as long as I live here!!Dechelle D.Dechelle D. ★★★★★ Staff including our Vet, were all very friendly, engaging, and eagerly listened to my concerns. What's more my Furry baby had a happy wagging tail throughout the visit. They stand by their NO fear motto and made us all feel very comfortable! The facility was clean and I love how they provide you with a completed detail assessment of the visit. Our first visit here and I highly recommend this practice! 👌 ❤️CHERYL R.CHERYL R. ★★★★★ Our new family member Birdie Washington, who is an active mini dachshund has loved going to Kiln Creek Animal Care, like she was meeting with family. Birdie has always been so relaxed and happy during every visit. She just wanted me to tell every pup that Kiln Creek Animal Care is fun, you get whipped cream. So trust Birdie Washington, she is happy & healthy, thanks to her great care.Dee P.Dee P. ★★★★★ Outstanding vet clinic! Friendly staff providing excellent service!Travis S.Travis S. ★★★★★ Kiln Creek Animal Hospital I will recommend to anyone. Every time I call for help they never hesitate to tell me to bring in my dog. Glad to have you in Ace lifePaula C.Paula C. ★★★★★ The friendliest most beautiful staff you will ever meet.Avogato1300Avogato1300 ★★★★★ Brought my cat in to be seen- Kiln Creek was the 4th vet my cat had been to since ownership, and by far I could strongly notice how relaxed/calm my cat was with the Staff. staff was fantastic- if you are on the peninsula, I would highly recommend making them your vet!Jason R.Jason R. ★★★★★ They have been nothing but kind and helpful for our cats. We moved cross country and had issues getting records of vaccinations and they took care of it for us and helped diagnose our one cat with anxiety. Will be using them in the future for more visits.Gabi PGabi P ★★★★★ They are amazing! They were so responsive and helpful and were able to get all 3 of my pets in last minute. The doctor and tech were both extremely caring. Would recommend to anyoneJessica Z.Jessica Z. ★★★★★ From the time I spoke the reception desk assistant to meeting with the Veterinarian and vet assistants, I knew I was at the right place for my pup Major. They all to care of him.Robert M.Robert M. ★★★★★ Absolutely love them at Kiln Creek....We moved here in September and had to find a new vet for our fur babies. We have had 2 unplanned visits for 2 of our babies. They got us in right away. One visit was the day after Thanksgiving when our pomaweenie's eyes went cloudy overnight and he lost vision. Thankfully, he is okay and is turning a corner. They are prompt, caring, knowledgeable, friendly, and feel like family. I am so grateful I found a wonderful veterinarian office with amazing staff for our babies. Dr. Chris is amazing♥️Andrea T.Andrea T. ★★★★★ Super nice folks. Helped find the micro chip in a lost kitty we found. Thanks for helping get her home safely!Logan J.Logan J. ★★★★★ Everyone is so caring and patient. Thank you for taking such good care of my sweet Gunner!Alina S.Alina S. ★★★★★ Super helpful and wonderful to my dog!! They had my 1 and a half yr. old Chihuahua-Yorkie-Shitzu mix who has never been away from me and I've had since she was born and they had her for almost 6 days and I can't thank them enough as they were great to her!!Roxanne B.Roxanne B. ★★★★★ Great place, great "fear free" care, and love that they have same day appointmentsFrank D.Frank D. ★★★★★ They took great care of our new bunny, Annie. All of my questions were answered and she was handled with care. Her spay incision is healing well. Will take all of my fur babies here!MelissaMelissa ★★★★★ Wonderful staff so glad we found themJeff A.Jeff A. ★★★★★ Very concerned about how your pet feels. Extremely caring and helpful.Ginneen H.Ginneen H. ★★★★★ Amazing people who truly care for your pet!Tiffany BTiffany B ★★★★★ I took my senior cat here and found out that he had oral cancer and was about to die. Despite the terrible occasion, they were super friendly, professional, and did all they could to make sure he had a few more days with me on earth. The visit before the bad news they even texted a picture of my cat because they thought he was being cute after his meds which made me smile, so I attached it with this review. When it was time to put him down, they made it as easy as it could be for someone losing their best friend. After my cat passed away, I received a hand written letter with a sentence or two from many of the employees there. Because of that act, I decided to bring my new kitten there after a month or two of grieving. They have been great with my new kitten, who had an upper respiratory infection, and didn't prescribe medication right away to give his body a chance to fight it off naturally. That didn't work so I had to go back, and got medication, but I feel that their actions were always the right ones. They make sure you understand what's happening, and make the lines of communication super simple by accepting paperwork or appointments via text messaging. My kitten isn't very scared of people, so the whole fear free certification was never something I sought out, but they have a little cubby cats can hide in, provide toys for them to play with, and have good treats to help reward animals with positive reinforcement. This is the only vet I've really been to, and when talking with friends in the area, I think it's the only vet I would ever need. They really do seem to care.Tim E.Tim E. ★★★★★ Have been going to KCAC. Very professional and kind to my babies!Ed M.Ed M. ★★★★★ I took our cat Gary whos almost 9 in for autoimmune dermatitus skin disease. Dr. Cutler and staff were amazing to Gary and still coming up with a stronger treatem treatement to get Gary out of his cone collar. I highly reccomend anybody searching for a most compassionate vet to bring your animal to take them here . You will not be dissapointed, i assure you 👍👍👍🥰sandy M.sandy M. ★★★★★ My husband and I recently visited Kiln Creek Animal Care to put down our elderly dog and the staff was incredibly caring and informative throughout the entirety of the process. About a week after the appointment we received a sympathy card in the mail with handwritten notes from all the employees. We recently moved further from our previous vet and have been looking for a new vet for regular visits, so we will definitely be returning with our other pets. It was a very sweet gesture, especially for not having been to this vet before. I found out after that a coworker also uses Kiln Creek for their vet and only had positive things to say as well. We look forward to continuing to use Kiln Creek in the future!Jessica O.Jessica O. ★★★★★ Staff is great. Took us right in when we arrived. No waiting. Took great care of Cody!Melissa M G.Melissa M G. ★★★★★ I love how they handle my pets with love and respect.Leonel M.Leonel M. ★★★★★ Outstanding service!Tony S.Tony S. ★★★★★ I had to take my rabbit there on a Saturday due to an ear infection. They are not my regular vet but they got her in, took great care of her and eased my mind. The staff is caring and thorough. I will definitely come back if I ever have the need again. Thank you Dr. Cutler for your help.L R.L R. ★★★★★ We’ve only been coming here since last year but after our first visit we decided this is our new vet! They are fear free which is so comforting. The staff is friendly and attentive. They treat your pet as one of their own and they’re kind which is very important to me. They are knowledgeable and can always answer any question(s) I ask. My cat likes coming here because they always give him the good treats and lots of attention . 😉 Don’t look around anymore, this is the place to go!Here’s my baby, Leo. 💕Lisa H.Lisa H. ★★★★★ If you have a doggie and live in this area, I recommend going here. The staff is very friendly and knowledgeable. They are great about letting you know about costs. Our lab had to cross the rainbow bridge recently and they were so kind to us during the time we were there. The vet did everything they possibly could to help us and our doggie through his journey. It was an extremely difficult time and we felt the vet was there through every step showing compassion and love towards our dog. I would recommend them to anyone that has a dog.Truman G.Truman G. ★★★★★ I would highly recommend it to new clients! This place is lovely. All of the staff are friendly and considerate. I took my puppy first time to the vet, and it was a fantastic experience. The staff was so passionate and communicative. I got answers to all of the questions as a new puppy owner. Dr. Spannagel is the perfect vet; she was pleasant and professional. I would love to visit next time as well🐾Halynn H.Halynn H. ★★★★★ I decided to try Kiln Creek Animal Care because they are a no fear vet and have extra certifications in treating cats. My cat has had some traumatic experiences in the past so vet visits always stress him out. The staff was friendly, helpful, and quick, and they were very patient and caring about my high maintenance fur baby. I will certainly be back!Amber DAmber D ★★★★★ The communication/information was effectively explained. The Staff was very friendly and professional. The facility is nice, clean, and well organized. There was not a long wait period for my fur baby to be seen and they treated him well. This was a great first impression! I will definitely recommend them to others.Stephane M.Stephane M. ★★★★★ Both of my girls are extremely anxious rescue dogs. They're scared of pretty much everything but the staff at Kiln Creek Animal Care are so kind and gentle with them. They do such a good job of making sure my dogs are comfortable before they do anything so that they aren't scared. My dogs are completely warming up to the clinic and the staff, making vet visits so much less stressful for everyone. I recommend them to everyone and anyone with a pet. They're in such good hands at Kiln Creek Animal Care!Eumee S.Eumee S. ★★★★★ My favorite place to take my pups. Everyone loves them and are so patient with my giant puppy. I have a Giant Schnauzer who they have cared for since we brought him home. Everyone is informative and patient. Best vet office around!Nyshae G.Nyshae G. ★★★★★ The staff are so nice and friendly/professional you could not find a better place to bring your pets.Jeff G.Jeff G. ★★★★★ Always loving, knowledgeable, and safe service here. Amazing people!Wesley “djweso” O.Wesley “djweso” O. ★★★★★ I’ve brought my exotic pets to Kiln Creek in Newport News for years now and they are the best veterinarian near me!They have two amazing veterinarians who handle the exotic pets, Dr. Cutler and Dr. Mueller. They see a bunch of different small animals / exotic pets. For example, I was told they see ferrets, rabbits, sugar gliders, reptiles, fishes and more!Thank you Kiln Creek Animal Care for getting my snake, “Slim” in so quickly. :)See you soon.Jacob D.Jacob D. ★★★★★ Kiln Creek Animal Clinic is by far the best veterinary clinic I have ever experienced. They always put my pets first and treat them like there own, which is such a relief because I always want my babies to feel safe. This clinic in the short time I have been going here has gone above and beyond in every way imaginable and I can't say enough amazing things about them. If your looking for the best and most affordable care for your pets THIS IS THE PLACE!! My only regret is that I didn't find them soonerKyle R.Kyle R. ★★★★★ Best experience ever. Thank youMo A.Mo A. ★★★★★ The staff is so great. They asked me awhile back to see my baby girl in a TuTu so I brought her in this time in one. They are so good with my tiny babies and so quick to respond to questions. I have never been happier with the vet care we get. Tried to get a copy of the picture with vet to add to this post. If you are looking for a kind, gentle and caring staff you need to check out Kiln Creek VetChris (.Chris (. ★★★★★ You will not find a better vet clinic for your fur babies! The ladies here are all phenomenal!Christy B.Christy B. ★★★★★ The staff members are super nice and very compassionate. The medical professionals are as well. I love the fact that they have a vet on duty all the time and I have been able to get same day appointments. They took such amazing care of my pup when she was injured. I trust them and my Sparky does too.Geri F.Geri F. ★★★★★ Dr. Colter and Dr. Spannagel are so compassionate and kind to all our animals, even the reptiles! When we visit the vets and techs love on our pets and make sure they are having a stress-free visit. I appreciate how they answer my one million questions and don’t rush the appointment. We love having them as our vets.Nadiah J.Nadiah J. ★★★★★ Both of my kittens were neutered at Kiln Creek Animal Care and so far they seem to be doing very well. Kiln Creek Animal Care provides excellent service, all the staff are very professional and patient. I would like to recommend this clinic to all friends who have pets.RIVER H. H.RIVER H. H. ★★★★★ Absolutely loved the techs and vet we saw this morning. Very caring and compassionate for the fur baby and the nervous momma.Martha E.Martha E. ★★★★★ The doctors and staff provide great care.Tara C.Tara C. ★★★★★ My husband and I are new puppy parents. The staff at Kiln Creek Animal Care has been amazing!! They're very kind and courteous and happy to answer any questions we have about our dog, Luna. They're excited to see Luna come in, and they always treat her as if she were their dog. I enjoy that they're a no fear animal care center. This makes taking Luna to them for anything so much easier...she actually wants to go when necessary. I highly recommend taking any of your furry friends to Kiln Creek Animal Care... they'll care for your four legged friends the way you do too!!Leslie K.Leslie K. ★★★★★ Fear free, courteous place to take your pet!We had a great experience, and they walked me through ever step. The whipped cream on an oven mitt was a smart move to give a shot. Our nervous Nelly beagle didn’t care or even mind.We were able to get our health certificate to travel to the Virgin Islands, we are moving, the staff at Kiln Creek knew that but still treated us well.John PJohn P ★★★★★ Madi IS ABSOLUTELY AN EARTH ANGEL!!!!!!! I AM SO SO IMPRESSED WITH HER LEVEL OF COMPASSION AND PROFESSIONALISMMy boys Max and Toby are so blessed to have someone like her to help me keep them healthy ❤️We love you MADI 😍 see you next week! Woof woof 😍Tammy C.Tammy C. ★★★★★ The best place in town to get treatment for animals. The vets are very knowledgeable and will work with you and your pet to get the best possible treatment.Toby D.Toby D. ★★★★★ Very caring and understandingDeja S.Deja S.js_loader

Come See Us

900 Brick Kiln Blvd,
Newport News, VA 23602

Monday

7:30am - 6:00pm

Tuesday

7:30am - 6:00pm

Wednesday

7:30am - 6:00pm

Thursday

7:30am - 10:00pm*

Friday

7:30am - 10:00pm*

Saturday

8:00am - 6:00pm

Sunday

Closed


***Urgent Care Hours: Thursday, Friday 5pm-10pm & Saturday 12pm - 6pm

Pet Wellness Exam Yorktown

Wellness Exams

animal dental exam newport news

Dental Care

Spaying & Neutering Yorktown

Spay & Neuter

Exotic Pet Care Newport News

Exotic Pets

pet surgery yorktown

Surgery

Veterinary Ultrasound

Ultrasound

Our Services

Kiln Creek Animal Care offers a wide range of veterinary services for pets in the following areas:

  • Fear Free pet wellness and vaccination programs to prevent illnesses
  • Fear Free animal medical services for diagnosing and treating health conditions
  • Pet surgery including spay and neuter
  • Pet dental cleanings and treatment to avoid serious dental diseases
  • And many more

View all services

What's Next

  • 1

    Call us or schedule an appointment online.

  • 2

    Meet with a doctor for an initial exam.

  • 3

    Put a plan together for your pet.

757-886-1300
Make An Appointment

In my opinion, Kiln Creek Animal Hospital offers the best care of any of the other four care centers I have delt with throughout the years.

Susan K.

All staff is very professional. The facility is sparkling clean. All staff treats our pets, and us, extremely well, and genuinely expressing their concern for our babies.

Marilyn G.

My dogs love going to the Vet! Kiln Creek provides the best care, and are always courteous and professional.

Jennifer C.

Kiln Creek Animal Care is the ultimate in animal care! The doctors and staff are always kind, friendly, respectful and go beyond to make both the animal and owner feel welcomed and at home in a clinic environment.

Pam L.

I love Kiln Creek Animal Care! Everyone is always so sweet & extremely professional. I can trust that my baby is well taken care of here!

Maigan G.