Kiln Creek Animal Care provides comprehensive veterinary care to pets in the Newport News community and beyond. We would be honored to be a partner in your pet's healthcare.
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"I took my senior cat here and found out that he had oral cancer and was about to die. Despite the terrible occasion, they were super friendly, professional, and did all they could to make sure he had a few more days with me on earth. The visit before the bad news they even texted a picture of my cat because they thought he was being cute after his meds which made me smile, so I attached it with this review. When it was time to put him down, they made it as easy as it could be for someone losing their best friend. After my cat passed away, I received a hand written letter with a sentence or two from many of the employees there. Because of that act, I decided to bring my new kitten there after a month or two of grieving. They have been great with my new kitten, who had an upper respiratory infection, and didn't prescribe medication right away to give his body a chance to fight it off naturally. That didn't work so I had to go back, and got medication, but I feel that their actions were always the right ones. They make sure you understand what's happening, and make the lines of communication super simple by accepting paperwork or appointments via text messaging. My kitten isn't very scared of people, so the whole fear free certification was never something I sought out, but they have a little cubby cats can hide in, provide toys for them to play with, and have good treats to help reward animals with positive reinforcement. This is the only vet I've really been to, and when talking with friends in the area, I think it's the only vet I would ever need. They really do seem to care."
Tim E.
As an American Animal Hospital Association (AAHA) accredited facility, Kiln Creek Animal Care regularly undergoes evaluations to ensure that we meet or exceed AAHA's standards of care.
These standards cover nearly every aspect of our hospital, including surgery, exam facilities, patient care, cleanliness, client service, emergency services, diagnostic imaging, and anesthesiology. Only 15% of animal hospitals in the United States and Canada are accredited by AAHA, which is recognized worldwide as the benchmark for quality care in veterinary medicine.
Kiln Creek Animal Care is a Fear Free Certified® Practice.
Our staff has gone through specialized training in Fear Free initiatives and protocols in an effort to better serve you and your furry friends. The Fear Free mission is to prevent and alleviate fear, anxiety, and stress in pets by inspiring and educating the people who care for them.
Kiln Creek Animal Care is a Cat Friendly Certified® Practice.
Established by the American Association of Feline Practitioners (AAFP) and the International Society for Feline Medicine (ISFM), the Cat Friendly Practice® program is a global initiative designed to elevate care for cats by reducing the stress for the cat, caregiver, and the entire veterinary team.
