To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If you are a new client, we will advise you how early to arrive to your appointment to fill out the necessary paperwork.
Patient Arrival Policy
For your protection, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. We ask that you do not bring your pet in on a retractable leash; if necessary, a slip-lead leash can be provided for you. For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Prescription Refill Policy
At our clinic, we are able to provide written scripts for orders & refills through pharmacies outside of our online pharmacy that are recognized and deemed legitimate by the National Association of Boards of Pharmacy. We cannot give verbal prescription authorizations to online pharmacies. Exam and lab work requirements must still be met for prescriptions orders & refills.”
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, Scratchpay, and cash.