Kiln Creek is now ACCEPTING NEW CLIENTS!
We are excited to meet you during your first appointment!
To ensure your information is correctly logged in our system to secure your appointment, please complete our new client packet below.
Continuous staffing is not provided at other hours or in major holidays. Patients requiring continuous monitoring and medical treatment (i.e. intensive care) at times of non-continuous staffing by this facility can be transferred by the owners or their agent to the Animal Emergency Center where after hours staffing is provided. Any expenses incurred at the Animal Emergency Center will be the responsibility of the owner and will be payable to the Animal Emergency Center.
For scheduled appointments, clients who DO NOT show up or give more than a 1-hour notice of cancellation of the scheduled appointment will be required to pay a no-show/late cancellation fee of $78 prior to scheduling future appointments.
For new clients, an exam deposit of $78 is required at the time of scheduling an appointment. The exam deposit is fully refundable if the client cancels prior to the 1-hour timeframe of the scheduled appointment. If a client cancels within 1-hour of the scheduled appointment or they simply DO NOT show up, the deposit renders payment towards our no-show/late cancellation policy, and another exam deposit of $78 will have to be paid prior to scheduling future appointments.
For scheduled surgeries, we require at least a 48-hour notice prior to surgery cancellation. If a client cancels within 48 hours of their pet’s scheduled surgery, or simply DO NOT show up, a no-show/late cancellation fee of $100 must be paid prior to scheduling any future appointments.
For scheduled technician appointments, clients who DO NOT show up or give more than 1-hour notice of cancellation of the scheduled technician appointment will be required to pay a no-show/late cancellation fee of $29 prior to scheduling future appointments.
for scheduled appointments with the mobile ultrasound specialists, clients who DO NOT show up or give more than a 24-hour notice of cancellation of the scheduled appointment will be required to pay a no-show/late cancellation fee of $100 prior to scheduling future appointments.
I agree that Kiln Creek Animal Care may use these photographs of me and/or my pet(s) with or without my name for any lawful purpose, including use on Facebook, on the Kiln Creek Animal Care website, in AVI Mark, and in our clinic.
I have read and understand the above:
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900 Brick Kiln Blvd,Newport News, VA 23602